01. Company
What is ROWA, and what makes it stand out in the fashion industry?
ROWA is a luxury fashion brand that offers premium casualwear, designed for those who value both elegance and comfort. We blend high-quality craftsmanship with youthful energy, redefining everyday clothing into something truly exceptional.
Where is we located, and where are your products made?
ROWA is based in the UAE, where we design and craft all our products. Our garments reflect the UAE’s commitment to luxury, combining traditional craftsmanship with modern design aesthetics.
Why should I choose ROWA over other luxury fashion brands?
ROWA offers a unique balance of youthful energy and refined luxury. Our collections are designed for the modern individual who seeks sophistication without sacrificing comfort, with every garment embodying high-end quality and effortless style.
02. Orders
How do I place an order on ROWA’s website?
Placing an order with ROWA is simple. Browse through our collections, add items to your cart, and proceed to checkout where you can enter your shipping details and payment information. You can create an account to streamline future orders.
Can I modify or cancel my order after it’s been placed?
Once an order is placed, it is processed promptly. However, if you need to make any changes, please contact us within 24 hours, and we will do our best to assist in modifying or canceling your order.
What is the process for shipping internationally?
We offer international shipping to select countries. During checkout, you will see the available shipping options based on your location, with delivery estimates and any applicable customs fees.
03. Orders
How do I place an order on ROWA’s website?
Placing an order with ROWA is simple. Browse through our collections, add items to your cart, and proceed to checkout where you can enter your shipping details and payment information. You can create an account to streamline future orders.
Can I modify or cancel my order after it’s been placed?
Once an order is placed, it is processed promptly. However, if you need to make any changes, please contact us within 24 hours, and we will do our best to assist in modifying or canceling your order.
What is the process for shipping internationally?
We offer international shipping to select countries. During checkout, you will see the available shipping options based on your location, with delivery estimates and any applicable customs fees.
Are there any restrictions on shipping to certain locations?
Currently, we ship to most global locations. However, some countries may have restrictions or additional customs duties. Please check during checkout for the specific shipping options to your location.
04. Shipping & Returns
How long will it take for my order to be delivered?
Domestic orders within the UAE typically arrive within 2–5 business days, while international shipments can take between 7–14 business days, depending on your location and shipping method chosen.
Do you ship to international addresses?
Yes, we do! ROWA offers international shipping to a wide range of countries. Delivery times and costs depend on the destination, which will be confirmed at checkout.
How do I return an item?
To return an item, please contact our customer support team within 15 days of receiving your order. Once your return is approved, we’ll provide instructions on how to send the item back to us.
